canyonwalker (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
canyonwalker) wrote2022-11-04 02:17 pm
canyonwalker) wrote2022-11-04 02:17 pm
Entry tags:
Laptop Goes In for Repair
Not even three months after getting a new MacBook Air laptop the computer is now in the shop for repairs. Actually I could've taken it over a month ago— that's how soon after purchase the problem appeared— but I delayed as the problem wasn't severe enough to overcome my procrastination in dealing with it. What's the problem? The screen is covered with thin, gray horizontal lines stretching all the was across. There's also a fat, dark vertical stripe near the right edge. Apparently it's a bad connection between the display and the graphics card, and it's not uncommon in the new M2-powered MacBook Airs.
I put off starting the repair process for weeks primarily because I feel like dealing with the morass of suck that modern customer service is. Like, how many times was I going to have to say, "Yes, it's plugged in! That's why I'm saying there are stripes all over the screen instead of saying, 'Duh, everything's covered in black!'" I didn't have the energy for that. My anticipation was unfounded, though, as Apple customer service was its usual way-better-than-average self. To wit:
I put off starting the repair process for weeks primarily because I feel like dealing with the morass of suck that modern customer service is. Like, how many times was I going to have to say, "Yes, it's plugged in! That's why I'm saying there are stripes all over the screen instead of saying, 'Duh, everything's covered in black!'" I didn't have the energy for that. My anticipation was unfounded, though, as Apple customer service was its usual way-better-than-average self. To wit:
- When I called phone support yesterday, my wait time was less than 2 minutes.
- A phone support agent quickly acknowledge the problem is a hardware problem and that it would be covered under warranty.
- The agent booked me an in-store appointment for today to have the computer sent to a repair center. I also had the alternative of waiting for prepaid shipping materials to be sent.
- At the store today I did have to wait for about 30 minutes— but that was because I was early for my appointment, and the store was very busy.
- The in-store agent quickly confirmed the problem is a hardware problem and started the process to send the computer off for repair.
- They'll overnight it both ways to/from the repair center; I may get it back as soon as Wednesday next week.