canyonwalker: WTF? (wtf?)
canyonwalker ([personal profile] canyonwalker) wrote2023-07-26 09:49 pm

Second Opinion on Car Repairs - WTF, a STICK?

After the BMW dealership rooked us on a ridiculous price for basic service we definitely weren't going to trust them for the more expensive repairs our car needs. I took it to a trusted local independent BMW specialist on Tuesday.

The situation is that the AC hasn't been working recently. We first noticed that when those 113 days of March weather suddenly turned to July 10. The dealership traced the AC problem to a damaged radiator which caused the coolant pump to fail. That was their diagnosis. They said they found a pebble lodged in the radiator, and removed it. They were emphatic that it was a pebble. They repeated that word several times. Well, here's what the trustworthy independent shop found:

There's a STICK stuck in our radiator! (Jul 2023)

A stick. There is a stick jammed up in the radiator. The dealership either didn't see that mother fucking 6 inch stick hanging out of the car... or maybe they stuck it in there as payback for me using a 4-letter word with them. (Remember, that word was rook.)

The independent shop also thinks that the coolant pump isn't actually busted but simply got shut down by the car's computers because of abnormally low pressure. The radiator definitely needs replacing. "Sticks and stones may break my bones... and my damn radiator, too."

But seriously, how do you not see a fucking stick hanging six inches down beneath the engine?

WUT

[personal profile] readingblogs 2023-07-29 07:41 am (UTC)(link)
How in the world could anybody, much less a mechanic, miss that? Did they replace a pebble with a 6" stick? Did they figure, after fleecing you on basic service, you'd agree to whatever repair estimate they presented? The stick was to remind themselves where the problem lay?

I'm going to warn people against that BMW dealership's service center. Which one is it?

Re: WUT

[personal profile] readingblogs 2023-07-30 08:45 am (UTC)(link)
Sabotage seems like the only likely explanation. If they did jam a stick in your car's engine, their behavior was egregious. Unbelievably bad!