It's been a while since I've posted about Stupid Customer Tricks. One happened just today. ...Or yesterday, technically.
I'm managing a technical project with a major customer. They spend over $1 million annually with us. I'm working with my counterpart on the customer side to bring the right subject matter experts (SMEs) from both sides together to review how they're using the product & recommend ways to do it better (get better functionality, performance, and reliability). I asked him on Monday afternoon to schedule a meeting for Wednesday afternoon (the time was already agreed to) and "invite everyone from [my company] on the cc list" from my company to the meeting.
I expected to see a response Tuesday morning. Nothing. I know this person starts early in the day but I figured maybe he was busy. I was sure he'd do it by the afternoon. Nope! This morning I followed up and asked if we were still meeting today. He sends me the "original" meeting invitation... that was sent to everyone else yesterday.
The dude took my request to "invite everyone from [my company] on the cc list" literally. I wasn't on the cc list— I was the sender on the From: line— so he didn't invite me. 🤦
What a clown.
I'm managing a technical project with a major customer. They spend over $1 million annually with us. I'm working with my counterpart on the customer side to bring the right subject matter experts (SMEs) from both sides together to review how they're using the product & recommend ways to do it better (get better functionality, performance, and reliability). I asked him on Monday afternoon to schedule a meeting for Wednesday afternoon (the time was already agreed to) and "invite everyone from [my company] on the cc list" from my company to the meeting.
I expected to see a response Tuesday morning. Nothing. I know this person starts early in the day but I figured maybe he was busy. I was sure he'd do it by the afternoon. Nope! This morning I followed up and asked if we were still meeting today. He sends me the "original" meeting invitation... that was sent to everyone else yesterday.
The dude took my request to "invite everyone from [my company] on the cc list" literally. I wasn't on the cc list— I was the sender on the From: line— so he didn't invite me. 🤦
What a clown.