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canyonwalker
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timeasmymeasure
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Date: 2022-04-07 07:37 pm (UTC)This behavior didn't end when Ma Bell bit the big one. The attitude is alive and kicking today as you and many, many others have discovered. Lily did another one while sitting at an old manual switchboard (Laugh In) and a customer was concerned about his Dime. Lily (as an Operator) tore him a new one - as the phone company was so capable of doing and seemed to enjoy so much.
I've often wondered why virtual monopolies such as phone service and cable/satellite service is at the bottom of the Good Customer Service List and at the very top of a list best left unnamed here.