![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
canyonwalkerSeveral years ago I wrote I Hate My Mortgage Company. Their automated processes worked well, but whenever an exception occurred that required human assistance, their people were terrible to work with. Well, now they've sold off my loan... to a mortgage company that's apparently even worse.
Get a load of this opening paragraph in the first letter they sent me. The bolding and capitalization are theirs.
Great way to use unnecessarily confrontational language in introducing yourselves to a new customer, treating me like a delinquent instead of a person who's paid every debt on time, ever!
And this company isn't even a bank. At least my previous mortgagor was a bank, with branches in several states (though none near me). That meant at least they had people who knew banking. This business looks like some boiler-room shop of debt collectors operating in a state notorious for with minimal oversight on the collections industry.
Yelp reviewers complain of it being hard to get a customer service agent on the phone, agents refusing to help, and bogus fees and charges that could not be removed. Likely they're a bottom feeder company trying to break in to the mortgage servicing business by operating on thinner margins than anyone else... thinner margins they achieve apparently by understaffing and not hiring people with appropriate skill or experience.
Fingers crossed nothing goes wrong that requires assistance from these clowns.
Get a load of this opening paragraph in the first letter they sent me. The bolding and capitalization are theirs.
"[Company Name] is the new servicer of your loan and is a debt collector. We are trying to collect a debt that is owed to FANNIE MAE. We will use any information you give us to help collect the debt."
Great way to use unnecessarily confrontational language in introducing yourselves to a new customer, treating me like a delinquent instead of a person who's paid every debt on time, ever!
And this company isn't even a bank. At least my previous mortgagor was a bank, with branches in several states (though none near me). That meant at least they had people who knew banking. This business looks like some boiler-room shop of debt collectors operating in a state notorious for with minimal oversight on the collections industry.
Yelp reviewers complain of it being hard to get a customer service agent on the phone, agents refusing to help, and bogus fees and charges that could not be removed. Likely they're a bottom feeder company trying to break in to the mortgage servicing business by operating on thinner margins than anyone else... thinner margins they achieve apparently by understaffing and not hiring people with appropriate skill or experience.
Fingers crossed nothing goes wrong that requires assistance from these clowns.
