Return to Office?
May. 30th, 2024 10:55 amTuesday I took a meeting onsite with a customer in the Bay Area. For me this is what a Return-to-Office (RTO) policy looks like. I work in a customer's office, on the rare occasions when they're interested in an on-site meeting.
Of course, that's not actually an RTO policy. My employer doesn't have an RTO mandate. Many of my customers now do, though. After big tech companies embraced remote work through 2020 and 2021, many have since instructed their employees to return to the office at least a few days a week.
I routinely see big gaps between RTO policy and practice. For example, a company may have a policy of "3 days a week in office", but my customer contacts tell me they go in just once a week or even once a month. Here's a quick photo from the customer's office at 10:30am on Tuesday:

This pod of cubes has 32 desks. At 10:30am, when I'd been there since 9am for an all-day meeting, there was just one person working in this pod. My contact said on a normal day maybe 50 people total are in the building, across all pods and floors. That's only about 10% occupancy. And my contact is seldom one of them. He only comes in when there's a specific meeting to attend— and always tries to leave by 2:30pm, as he did on Tuesday, to beat the traffic to his home 50 miles away.
Why do we have RTO mandates? It's really as simple as senior execs look at scenes like the one in my photo and get upset about all the money being wasted on real estate. "Let's get people back in the office to put our investment to use," they figure. But that reasoning is actually a fallacy. It's the sunk cost fallacy. Commitments on rent, mortgage, etc., are sunk cost; the company pays them whether people sit in the office or work from home. But all that forcing people to go into the office does is lower their productivity.
Why lower productivity? Because working groups aren't physically co-located anymore. Execs spent lots of years chasing talent in whatever markets they could find it, preferably lower-cost markets. So now a team member or two working in an office in the SF Bay Area spend the day on Slack, Teams, Zoom, etc. interfacing with colleagues all over the country and overseas. Thus there's no "collaborative work" gain in RTO for many workers. They're still working remotely, just doing it sitting in an office that's an inconvenience to get to.
Of course, that's not actually an RTO policy. My employer doesn't have an RTO mandate. Many of my customers now do, though. After big tech companies embraced remote work through 2020 and 2021, many have since instructed their employees to return to the office at least a few days a week.
I routinely see big gaps between RTO policy and practice. For example, a company may have a policy of "3 days a week in office", but my customer contacts tell me they go in just once a week or even once a month. Here's a quick photo from the customer's office at 10:30am on Tuesday:

This pod of cubes has 32 desks. At 10:30am, when I'd been there since 9am for an all-day meeting, there was just one person working in this pod. My contact said on a normal day maybe 50 people total are in the building, across all pods and floors. That's only about 10% occupancy. And my contact is seldom one of them. He only comes in when there's a specific meeting to attend— and always tries to leave by 2:30pm, as he did on Tuesday, to beat the traffic to his home 50 miles away.
Why do we have RTO mandates? It's really as simple as senior execs look at scenes like the one in my photo and get upset about all the money being wasted on real estate. "Let's get people back in the office to put our investment to use," they figure. But that reasoning is actually a fallacy. It's the sunk cost fallacy. Commitments on rent, mortgage, etc., are sunk cost; the company pays them whether people sit in the office or work from home. But all that forcing people to go into the office does is lower their productivity.
Why lower productivity? Because working groups aren't physically co-located anymore. Execs spent lots of years chasing talent in whatever markets they could find it, preferably lower-cost markets. So now a team member or two working in an office in the SF Bay Area spend the day on Slack, Teams, Zoom, etc. interfacing with colleagues all over the country and overseas. Thus there's no "collaborative work" gain in RTO for many workers. They're still working remotely, just doing it sitting in an office that's an inconvenience to get to.