Verizon Tries, UPS Fails
Apr. 25th, 2022 01:41 pmThe ongoing saga with Verizon Home Internet is still not resolved. The problem now has shifted to UPS. After spending hours on the phone with Verizon last week Monday/Tuesday, they decided to ship me a new wireless gateway. To their credit they shipped it fast, on Wednesday, and via 2nd day air, so it was supposed to arrive on Friday. Supposed to. And that's where FuckUPS takes over.
I was home all day Friday ready to receive the shipment. In the afternoon I heard a truck at the end of the block but nobody knocked or rang the bell. Soon I received an email that UPS had attempted delivery but nobody was home. "Attempted delivery my ass!" I fumed. Though usually they stick a note on the door. Friday they hadn't even done that. So maybe they tried delivering to the wrong house. Or maybe the driver just pressed "Nobody home" on his handheld computer as he drove past the house. 😡
Today I got another delivery-failed notice. This time, at least, the driver stopped his truck at the end of the block. He even came to my door. But instead of ringing the doorbell or knocking he simply stuck a "Sorry we missed you" note on the door. I started heading downstairs to open the door when I heard his truck engine. By the time I opened the door he was already driving away. 🤬
This problem of drivers not even trying to deliver a package that requires a signature has been a problem in the past. When it occurred a few years ago I called their customer service number, who alerted the area supervisor on my behalf, who called and left me a voicemail with indecipherable instructions and a phone number to call back at that nobody answered. Today I called customer service again, and again they promised to alert a local supervisor about the problem. We'll see if the problem gets addressed any better this time around.
I was home all day Friday ready to receive the shipment. In the afternoon I heard a truck at the end of the block but nobody knocked or rang the bell. Soon I received an email that UPS had attempted delivery but nobody was home. "Attempted delivery my ass!" I fumed. Though usually they stick a note on the door. Friday they hadn't even done that. So maybe they tried delivering to the wrong house. Or maybe the driver just pressed "Nobody home" on his handheld computer as he drove past the house. 😡

This problem of drivers not even trying to deliver a package that requires a signature has been a problem in the past. When it occurred a few years ago I called their customer service number, who alerted the area supervisor on my behalf, who called and left me a voicemail with indecipherable instructions and a phone number to call back at that nobody answered. Today I called customer service again, and again they promised to alert a local supervisor about the problem. We'll see if the problem gets addressed any better this time around.