Verizon Fuckwits
Apr. 20th, 2022 11:50 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
canyonwalkerI spent over 3 hours on the phone and chat tool Monday and Tuesday with trying to troubleshoot our Verizon Home Internet service. We ordered it in late March— when T-Mobile started really pissing off with service outages. The device arrived over 2 weeks ago and has never worked. I have called half a dozen or more times and spoken to at least 10 support agents now. I've verified my name and address countless times (how does the address matter? It's wireless!), turned it on and off countless times, being hung up on several times, and been promised the next step would absolutely fix it at least 4 times. None of it has worked.
Yesterday the 3rd agent I spoke to came down to the answer I suspected they were going to offer: Send the device back, and they'll send a new one. ...But not because the device is broken. It's because they have basically no ability to troubleshoot a failed activation. Either the setup on their end works when they register a new account or... it doesn't. When it doesn't, the best they can do is start again from Square One.
Yesterday the 3rd agent I spoke to came down to the answer I suspected they were going to offer: Send the device back, and they'll send a new one. ...But not because the device is broken. It's because they have basically no ability to troubleshoot a failed activation. Either the setup on their end works when they register a new account or... it doesn't. When it doesn't, the best they can do is start again from Square One.
