Amazon "Non-return Refund"
Nov. 15th, 2023 01:38 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
canyonwalkerTwo weeks ago I ordered a ream of printer paper on Amazon. The last ream I had lasted for several years, so I didn't think about how low it was getting until it ran out. I ordered a new ream hoping it'd arrive in time for some stuff I needed to print.
Amazon shipped the paper promptly. Yay, Amazon and free prime shipping! But then the shipper handed it off to the Post Office because they were oversubscribed, and that delayed it two days. Boo, shippers not caring about me because I'm not actually their customer.
When the paper finally arrived I cleared a space on the shelf under the printer to place it... and saw another ream of paper, still sealed in its wrapper, already waiting there. Somehow I'd failed to see a whole ream of paper hiding on that shelf when the other sheaf ran out!
"Do you think Amazon will accept a return on a ream of paper?" Hawk and I asked each other.
"It doesn't hurt to try," we agreed.
A few days ago I gave it a try. To my surprise Amazon offered a "Non-return refund". At first when I read that phrase I thought they were rejecting my return request but as I read it again I found they were actually super-accepting it. Amazon refunded my money and told me just to keep the product!
Amazon shipped the paper promptly. Yay, Amazon and free prime shipping! But then the shipper handed it off to the Post Office because they were oversubscribed, and that delayed it two days. Boo, shippers not caring about me because I'm not actually their customer.
When the paper finally arrived I cleared a space on the shelf under the printer to place it... and saw another ream of paper, still sealed in its wrapper, already waiting there. Somehow I'd failed to see a whole ream of paper hiding on that shelf when the other sheaf ran out!
"Do you think Amazon will accept a return on a ream of paper?" Hawk and I asked each other.
"It doesn't hurt to try," we agreed.
A few days ago I gave it a try. To my surprise Amazon offered a "Non-return refund". At first when I read that phrase I thought they were rejecting my return request but as I read it again I found they were actually super-accepting it. Amazon refunded my money and told me just to keep the product!
no subject
Date: 2023-11-16 10:11 am (UTC)Apparently that's what they wanted, because they did refund the money...