Today I returned a small headset I bought on Amazon.com. Volume control didn't work with my computer. What good is a headset that has two volumes, 10/10 LOUD and (silent)? I started the return process online two nights ago, which was easy; and today I dropped off the box at the Amazon return counter at Whole Foods when I visited the store to buy a few groceries. The whole thing was easy, even— or especially— dropping off the item the counter. I scanned the return code, the desk agent took the box and applied a sticker to it, and I was done. It all went so fast it was like I barely stopped walking. "Well, half the stuff on Amazon nowadays is crap," I mused, "But at least returns are easy!"
Wait, crap?
Yeah, that's become the sad reality of shopping on Amazon. So much of what's there is cheap knockoffs from overseas, deliberately misleading descriptions, fake reviews, or all of the above.
The problem of deliberately misleading descriptions bit us a few months ago when Hawk ordered a set of pool noodles that were the size of... actual noodles. Social media is full of stories about people getting ridiculous miniatures or low-quality versions of what they thought they ordered. Yes, it's important to read descriptions carefully. This episode illustrates how even normally careful shoppers can be rooked occasionally. Shopping becomes a lot more of a effort when you have to practice extreme skepticism, basically asking yourself, "Okay, how is this seller trying to rip me off?" on everyday items.
Fake reviews compound the problem with misleading product descriptions. "Oh, but fake reviews are easy to spot!" some people will say. Yeah, ten years ago fake reviews were (often) easy to spot. Now they're a lot more pernicious. And platforms seem to have given up on trying to remove them. Arguably they (the platforms) don't even want to fight vendors over fake reviews since the vendors are their actual, paying customers. It's the enshittification problem. But at least the shit's easy to return.
Wait, crap?
Yeah, that's become the sad reality of shopping on Amazon. So much of what's there is cheap knockoffs from overseas, deliberately misleading descriptions, fake reviews, or all of the above.
The problem of deliberately misleading descriptions bit us a few months ago when Hawk ordered a set of pool noodles that were the size of... actual noodles. Social media is full of stories about people getting ridiculous miniatures or low-quality versions of what they thought they ordered. Yes, it's important to read descriptions carefully. This episode illustrates how even normally careful shoppers can be rooked occasionally. Shopping becomes a lot more of a effort when you have to practice extreme skepticism, basically asking yourself, "Okay, how is this seller trying to rip me off?" on everyday items.
Fake reviews compound the problem with misleading product descriptions. "Oh, but fake reviews are easy to spot!" some people will say. Yeah, ten years ago fake reviews were (often) easy to spot. Now they're a lot more pernicious. And platforms seem to have given up on trying to remove them. Arguably they (the platforms) don't even want to fight vendors over fake reviews since the vendors are their actual, paying customers. It's the enshittification problem. But at least the shit's easy to return.